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    Big Fish's 60% off Coupon Deal Discussions

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    genkicoll

    Posts : 7435
    Join date : 2011-12-29
    Age : 43
    Location : Pacific Northwest

    Big Fish's 60% off Coupon Deal Discussions

    Post by genkicoll on Wed Jul 30, 2014 2:44 pm

    Since this keeps being a problem on Big Fish's end, I thought it would be nice to have a thread to gripe, commiserate, and (hopeful) whoop with joy when we finally get our codes!

    If you didn't get your coupon from the Midnight Castle July 14th promo, here is proof to give to Big Fish that the only requirement was to DOWNLOAD the game (not play it!)

    Above image courtesy of Justie

    And here's the plain ol' image link, if you'd rather have that:  http://i39.servimg.com/u/f39/18/81/86/77/midnig10.jpg

    I just e-mailed them for my coupon Sigh

    EDIT:  It won't let me submit the form!  It just going into limbo! Meh  If you have the same problem, you can use this e-mail address to contact them, though it takes longer:  info@bigfishgames.com


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    JustTheFacts

    Posts : 5059
    Join date : 2013-09-01
    Age : 54
    Location : Western Australia

    Re: Big Fish's 60% off Coupon Deal Discussions

    Post by JustTheFacts on Thu Jul 31, 2014 9:52 am

    Great idea genki. Now I don't have to splash it all around in case there's someone who needs/wants to know what they'll get from big fish in response! Elk grin 

    BloomingLilac

    Posts : 76
    Join date : 2013-08-29

    Re: Big Fish's 60% off Coupon Deal Discussions

    Post by BloomingLilac on Mon Aug 18, 2014 5:35 pm

    Thanks for starting this thread, Genki. I've had to email them again.

    genkicoll

    Posts : 7435
    Join date : 2011-12-29
    Age : 43
    Location : Pacific Northwest

    Re: Big Fish's 60% off Coupon Deal Discussions

    Post by genkicoll on Tue Aug 19, 2014 12:17 pm

    Yeah... they never answered my last e-mail. Yeah right  I should go bug them about that!


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    To the world you may be one person;
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    JustTheFacts

    Posts : 5059
    Join date : 2013-09-01
    Age : 54
    Location : Western Australia

    Re: Big Fish's 60% off Coupon Deal Discussions

    Post by JustTheFacts on Tue Aug 19, 2014 1:02 pm

    Boy! It's like we're talking about different games companies! I can't imagine not getting a response from them!!  EEK! faints 

    BloomingLilac

    Posts : 76
    Join date : 2013-08-29

    Re: Big Fish's 60% off Coupon Deal Discussions

    Post by BloomingLilac on Tue Aug 19, 2014 1:39 pm

    I got their automated message immediately after emailing my request. Do you get those, genki? It basically says they've received my email and their response time is 24-72 hours. I doubt I'll get a response from a CS rep today, but I can't think of a time when I didn't receive a response at all. Sometimes people make comments on the game forums about not getting a reply when they contact CS. I wonder why BF would just leave some people hanging like that. :|

    genkicoll

    Posts : 7435
    Join date : 2011-12-29
    Age : 43
    Location : Pacific Northwest

    Re: Big Fish's 60% off Coupon Deal Discussions

    Post by genkicoll on Tue Aug 19, 2014 3:16 pm

    Yep, I sent them a message today quoting my last e-mail, and got the usual automated response.  Now I wait.

    I told ya, Justie -- they treat their game club members MUCH better than those of us who no longer maintain a full-time membership!


    _________________
    To the world you may be one person;
    but to one person you may be the world.

    JustTheFacts

    Posts : 5059
    Join date : 2013-09-01
    Age : 54
    Location : Western Australia

    Re: Big Fish's 60% off Coupon Deal Discussions

    Post by JustTheFacts on Tue Aug 19, 2014 3:34 pm

    Obviously a LOT differently! Still, I don't think it very wise of them, from a business perspective. It is normally the other way around, though, so that is at least one way they are different lol. Elk grin 

    BloomingLilac

    Posts : 76
    Join date : 2013-08-29

    Re: Big Fish's 60% off Coupon Deal Discussions

    Post by BloomingLilac on Tue Aug 19, 2014 5:21 pm

    I cancelled my membership several months ago, and I just buy my games when they have a good sale. I'm tired of HOPAs.

    BloomingLilac

    Posts : 76
    Join date : 2013-08-29

    Re: Big Fish's 60% off Coupon Deal Discussions

    Post by BloomingLilac on Tue Aug 19, 2014 10:49 pm

    CS was quick to respond. I was told that they couldn't offer me the discount coupon. The CS rep gave me a coupon code for a FREE CE instead. I would've been happy to get the 60% off coupons, but they chose to resolve the issue this way. He said that it looks like my code was sent, so he told me to add some extra email addresses to my safe senders list just in case it was blocked by my email program. I'll add the ones I don't have, I guess, but I really don't think that's why I'm not receiving the codes. I checked my blocked senders list a few months ago. Didn't find any then. He said to always check my SPAM folder. (They're not going to my SPAM folder. I always check everything.)

    Here's a list of email addresses he gave me. Hope it helps.

    bigfishgames.com, newsletter@bigfishgames.com, noreply@bigfishgames.com, and bigfishgames@mailwc.custhelp.com

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